Returns and refunds

Damaged in shipping or our mistake

If your order arrives damaged, or we sent the wrong item or made a printing error, let us know within 7 days of delivery and include a photo. We’ll send a replacement free of charge, or refund the affected items (minus shipping) if you’d prefer. You don’t need to send anything back unless we ask.

Not happy with your purchase

Let us know within 7 days of receiving your order and we’ll set up a return.

• Items must come back unused, undamaged and unaltered.
• You pay the postage to send items back.
• Once we receive them, we’ll refund the original purchase price, including the shipping you paid, to your original payment method.
• Refunds usually show up within 5–10 business days, depending on your bank.

Canceling or changing an order

Because everything is made to order, email us as soon as possible if you need to change or cancel. If we haven’t started on your order yet, we’ll cancel it for a full refund. Once it’s been printed, we can’t cancel it, but the return policy above still applies.

Discounts and free shipping

If you return part of an order that used a discount or free shipping, your refund is based on what you actually paid for those items.