FAQ
Handmade geeky goodness
Every item is handmade and made to order, just for you. Most orders ship within 10–14 days, which gives us time to build your order carefully. Larger orders can take a little longer, up to 4 weeks depending on the size.
Will your labels fit my dividers?
They fit most comic dividers, including our own BSD comic dividers. Not sure about yours? Email us before ordering.
I can’t find the series I collect.
We add new labels all the time. Request a label and we’ll let you know when it’s ready.
How do you ship?
Labels ship through USPS, and orders with comic dividers ship by UPS. US orders of $100 or more get free Standard Shipping. See our shipping page for rates and details.
What if something goes wrong in shipping?
We’ll do our best to track down (see what we did there) your order. If an item arrives damaged, send us a photo and we’ll send a replacement free of charge or refund your purchase (minus shipping).
Can I return my order?
Yes. Let us know within 7 days of receiving it and we’ll set up a return. Return postage is up to you, and we’ll refund the full purchase price, including shipping, once the items come back undamaged and unaltered. See our returns policy.
Do discounts stack?
Discount codes don’t stack. If more than one applies, you automatically get the bigger discount. A free-shipping code can be used along with a discount, and our Spend & Save discounts apply automatically at checkout.
Still have a question?
Email us any time. Jen & Paul read every message.